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This Privacy Policy is effective as of Dec 01, 2014.
eCall CRM is committed to protecting your privacy. This Privacy Policy applies to those who visit our website eCall CRM ("Website"), as well as users of our on-demand help desk platform, tools and services offered by eCall CRM ("Service").
eCall CRM ("eCall CRM"), as owner of the website acting under the domain name ecallcrm.com (the "Website"), under which You can register and receive Our Services and/or get a License to use our Software, respects and protects the privacy of the individuals that use our Services or get a license to our Software. This privacy policy statement ("Privacy Policy") explains which information we collect/may collect, and how we use it. This Privacy Policy is an integral part of the Software as a Service Agreement /EULA, as applicable (the "Agreement"). Some of the terms hereunder may not apply to You if you are not using our Services but rather got a license to use Our Software products only. Capitalized terms used in this Privacy Policy shall have the meaning ascribed to them in the Agreement, unless specifically provided otherwise, hereunder.
eCall CRM collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes.
We collect information for our clients, if you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the client that you interact with directly.
eCall CRM may transfer personal information to companies that help us provide our service. Transfers to these third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Clients.
eCall CRM has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the eCall CRM's Client (the data controller). If the Client requests eCall CRM to remove the data, we will respond to their request within 30 business days.
We collect the email addresses of those who communicate with us via email, information about the pages consumers access on the eCall CRM website, and information voluntarily submitted by the consumer (for example, filling out a survey or service registration form). The types of information that may be requested include your name, company name, email address, and telephone number, and credit card information. The information we collect is used to improve the quality of the eCall CRM website and Service, to communicate information about the eCall CRM Service, to provide you with support when you are using our site, to bill your account for services provided, for research, and to contact you about your account when necessary. Your information will never be sold to or shared with other companies or organizations for commercial purposes or as otherwise outlined in the Policy.
This information is collected for the primarily purposes of enabling you to receive the Services requested by you, but may also be used, from time to time, to provide you with newsletters or commercial offers. eCall CRM does not sell or share personal information in a form that can identify you with any other party.
If you wish to subscribe to our newsletter(s), we will use your email address to send the newsletter to you. If you no longer wish to receive these communications you can opt out by following the instructions contained in the emails you receive or contacting us at privacy@ecallcrm.com.
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
We use other third parties such as a credit card processing company to bill you for services and an email service provider to send out emails on our behalf. When you sign up for our services, we will share your personal information only as necessary for the third party to provide that service.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.
In the event eCall CRM goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via privacy@ecallcrm.com [prominent notice on our Web site for 30 days] of any such change in ownership or control of your personal information.
When you use the eCall CRM website or Service we may store some information on your computer. This information will be in the form of a "cookie" or similar file. Cookies are small pieces of information stored on your hard drive, not on the eCall CRM website. We do not use cookies to spy on you or otherwise invade your privacy. They cannot invade your hard drive and steal information. We use cookies to help you navigate the eCall CRM website and Service as easily as possible, and to remember information about your current session. These are the Session Cookies and they are removed from your system when you close the web browser or turn off the computer. You must enable cookies on your web browser to use the eCall CRM Service.
We also use persistent cookies to analyze information about visitors to the eCall CRM website. No personal information is collected during this process. A persistent cookie remains on your hard drive after closing the web browser or turning off the computer.
Various categories of cookies (including third party cookies) are used in the eCall CRM website and Service. These are listed below along with the options to manage them.
These cookies are essential for the basic functionalities offered by the Service. These class of cookies helps in keeping a user logged in to the Service and remember relevant information when they return to the Service.
These are used for tracking the user activities within the Service, which in turn helps us in improving your user experience
We also use some marketing cookies provided by third parties to collect and analyze various information about the visitors to the eCall CRM website and users of the service. No personal or intrusive information is collected in this process though.
You have the choice of accepting or declining the use of cookies through your web browser. For more information on controlling cookie settings in your browser, please refer to the following links:
More information on "Incognito" mode and cookie setting in Google Chrome
More information on "InPrivate" and cookie setting in IE
More information on "Private Browsing" and cookie setting in FireFox
More information on "Private Browsing" and cookies setting in Safari
Please note that if you wish to turn off the cookies in your web browser, you might not be able to take advantage of many features of our Service. It is your responsibility as a eCall CRM customer, to inform the individuals with whom you interact with the help of the Service about the cookies involved, and obtain their consent, if necessary.
We partner with a third party ad network to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. You will continue to receive generic ads.
The eCall CRM website and Service has industry standard security measures in placeto protect the loss, misuse, and alteration of the information under our control. When you provide us with sensitive information (such as credit card information or login credentials) we will encrypt that information. While there is no such thing as "perfect security" on the Internet, we will take all reasonable steps to insure the safety of your information. Additionally, you retain all rights of ownership to the data you have stored on the eCall CRM Service. We will not sell or share this data with any third parties or use this data to compete with you or advertise to your clients. Your privacy and the privacy of your clients are of utmost importance to us. If you have questions about our security you can contact us at privacy@ecallcrm.com.
ecall CRM collects certain usage and activity information and stores it in our Log files. These information might include time-stamped data pertaining to IP addresses and browsers, internet service provider, entry/exit pages and operating systems. This is strictly utilized in aggregate, for analyzing the trends and usage of various features within the Service.
Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on oursite. These Features may collect your IP address, which page you are visiting on oursite, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.
This Web site contains links to other sites that are not owned or controlled by eCall CRM. Please be aware that we, eCall CRM, are not responsible for the privacy practices ofsuch other sites. We encourage you to be aware when you leave our site and to readthe privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies only to information collected by this Web site.
Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at privacy@ecallcrm.com.. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
We post customer testimonials/comments/reviews on our web site which may contain personally identifiable information. We do obtain the customer's consent via email prior to posting the testimonial to post their name along with their testimonial. If you want your testimonial removed please contact us at privacy@ecallcrm.com..
eCall CRM Inc. allows consumers who use the eCall CRM Service or website to update or modify their information by clicking on the My Account link in the eCall CRM navigation menu or by contacting us at privacy@ecallcrm.com.. We will respond to requests for access within 15 days.
We will retain personal data we process on behalf of our Clients as well as your information for as long as your account is active or as needed to provide you services or services to our Client. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at privacy@ecallcrm.com.. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you have any questions about this privacy policy or your dealings with the eCall CRM website, you can contact us at privacy@ecallcrm.com..
