A Simplified, Integrated Cloud Based Service CRM
Be more prepared, skillful and successful
by making the most of eCall

HELP DESK

Work from a web based platform to efficiently manage all your calls. A powerful ticket management tool with advanced automation features.

Multiple location access
Any number of locations and assets manageable from any point, globally available data
Ticket Management
Very versatile ticket management with an intimation to customer as well as service engineer.
Knowledge base
Can upload knowledge base including flowcharts, diagrams & trouble shooting guides for the advantage of support team.
Call routing matrix
Pre-definable call routing matrix for the ease of helpdesk.
Escalation Matrix
Pre-defined escalation matrix for customer satisfaction.
Online Support
Online support available for eCall CRM users.
Customization
Any kind of customization possible to satisfy your service routine.

Analysis

Generation of data is very important, but analysis of that data for the improvisation in business is more important.

Dashboard
Viewing of all important activities by the management like call summary, turnaround time, leaves, customer wise, engineer wise reports etc.
VIVD Report
Provides multiple report formats according to the need of user level
Contract/SLA Management
Excellent provision of storing / managing contract or SLA for individual users, corporate users or multi-locational users
Turn around & time monitor
A very transparent and effective call management to monitor turnaround time (TAT)

ASSET MANAGEMENT

Gain full control over your assets: for an example: Track hardware, software, and mobile assets.

Asset Inventory
Asset Inventory to use the available to the fullest and avoid doubling, increases productivity and return on investment
Monitoring
Excellent flow of material management module used under the SLA, with inbound / outbound material tracking within warranty as well as out of warranty.
Reporting
Material management as well as consumption reports

Lead Management

Sales & Service on common platform; provides an integrated sales module to track lead generation, assignments as well as follow-ups

Lead Generation
Excellent flow of lead generation and chain actions; Manages all the leads being generated during the work flow
Quotation Automation
One click conversion from lead to quotation, submission and future tracking including different versions of same quotation
Task and Appointment Scheduler
Assignment of task to anyone within the workflow; scheduling appointment based on the leads generated
Daily Activity Monitor
Report generation on daily scheduled activities; can be monitored by hierarchy

Mobile Application

Mobile application integrated to eCall CRM for the field staff comprising call management, route finder and identification, photos upload. Essential HR like leave management for the employees Android & IOS platform for the user convenience

Learn how eCall unlocks the value from your IT investment

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